Client Account Manager, TA & IS Hong Kong

In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 18,000 employees* and a presence in 13 markets, BNP Paribas provides corporates, institutional and private investors with product and service solutions tailored to their specific needs. It offers a wide range of financial services covering corporate & institutional banking, wealth management, asset management, insurance, as well as retail banking and consumer financing through strategic partnerships. 

Worldwide, BNP Paribas has a presence in 68 markets with more than 193,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. Asia Pacific is a key strategic region for BNP Paribas and it continues to develop its franchise in the region.  

* excluding partnerships

BNP Paribas offers you an exciting career in an international business environment that is fast-paced, diverse and focuses on creating high-value relationships with our clients. We offer competitive salary and benefits, as well as a working environment where you’re valued as part of the team.

https://careers.apac.bnpparibas/ 

Direct Responsibilities

·      Act as key point of contact for investors and clients 

·      Ensure queries and requests from investor/client are dealt with in a timely and professional manner

·      Maintain and develop trust based relationships with investors/clients

·      Partner with clients by providing professional advice and resolutions where required

·      Ensure a satisfactory and high level of service is delivered to investors/clients, and that the Client SLA’s are met

·      Manage and resolve issues relating to day to day trade processing and reporting; review junior’s work and take accountability of all assignments

·      Work closely with internal BNP Paribas teams both within the department but in other locations or with other departments to ensure cohesive client delivery

·      Act as an escalation point and deal with difficult issues  not being handled by junior staff

·      Ensure delivery of work and services are in a controlled manner with strict compliance with BNP Paribas’ internal policies and procedures as well as fund document and external regulatory requirements

·      Lead and undertake special projects such as Annual FINRA / Regular AML Recertification and Annual FATCA/CRS Reporting

·      Represent the team in client, auditor and inter-department meetings.

·      AML/CFT risk awareness and complete all identified mandatory training to ensure understanding of relevant/applicable Group policies (including but not limited to financial security related matters) and to escalate any irregularities where necessary. To also ensure that his/her team has completed and will adhere to the same.

Contributing Responsibilities

·      Make recommendations to the department head or other operation teams where improvement is needed for enhancing client satisfaction and delivery

·      Assist in training and coaching staff to enhance performance

·      Assist in new mandate pitching meeting and fund documentation review / fund structure discussion 

·      Lead the implementation of system updates, new initiatives and systems and amendments to processes and procedures

·      Lead the team to complete the regular audit exercises including internal, risk and ISAE audits as well as fund audits and institutional investor audit confirmations

Risk and Compliance:

·      Ensure the operating model in compliance with regulations, market infrastructure evolution and BNP Paribas internal control rules and meet compliance and regulatory obligations

Conduct:

·      Adhere to the Code of Conduct and act accordingly internally, when facing clients and providers

Technical & Behavioral Competencies

·      Able to collaborate with other team members and provide assistance in BAU and projects

·      Being approachable by the junior staff for any enquires, with a positive working attitude and mindset setting role model to the teams

·      Able to contribute on any business change and assist to drive the change

·      Possess the required level of conduct that is promoted by the organization 

Specific Qualifications (if required)

7 years’ experience in Fund Administration Industry.